GSK_ Annual_Report_2021-22

GlaxoSmithKline Pharmaceuticals Limited | Annual Report 2021-22 36 and develop potential talent through an academia- oriented approach. This year, another programme called First Line Leader Training was conducted for all first-time team leaders, with a focus on four themes — ‘motivate’, ‘focus’, ’care’ and ‘develop’. Career progression trainings are offered through programmes like Catalyst that work with FLLs over a four-month period and use a blend of training, development and evaluation to prepare them to take on roles of Second Line Leaders (SLLs). Your Company’s One80 programme works at building openness and interactivity within the relationship that managers share with their teams. As a part of this programme, team members give feedback on their managers, which is also aligned with performance and evaluation systems and help people managers refine their interactions with their teams. The Global Employee Recognition is an avenue through which managers can recognise employees championing GSK’s priorities and achieving its objectives. A sales incentive scheme is also in place which recognises both productivity and outcomes through efforts put in by our field force. L everaging technology to deliver solutions to employees The Service Now portal, an online case management and resolution platform, was introduced to resolve employee queries related to various HR processes that could be raised via tickets, tracked and addressed. The introduction of this platform has ensured resolution of HR-pertinent queries for employees across the organisation with transparency and accountability. Employee relations Your Company works with unions for the mutual benefit of its members and provides them forums to voice their opinions and effectively represent themselves. Your Company considers these unions to be an integral part of its business and growth. Four unions, based on the selling area zones (North, East, West and South), represent the Medical Business Associates (MBAs) in their respective locations. The union in the West Zone also represents employees of the Nashik manufacturing facility. The management and all the four unions of your Company have recently signed long-term wage and benefits settlements, operative for a period of four years i.e. till 30 September 2023. Your Company is grateful to its unions for their positive contributions and maintenance of cordial industrial relations. P revention of sexual harassment at the workplace Your Company has a policy to make the workplace safer, in line with the provisions of the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 (India) and the rules thereunder. Your Company has established Internal Committees (ICs) across different zones and manufacturing facilities to address any kind of sexual harassment (SH) complaints. All the members of these ICs are trained to handle such complaints. During the year, your Company received two sexual harassment complaints and two sexual harassment complaints were already under investigation. All four complaints have been closed. Your Company aims to further increase awareness around prevention of sexual harassment and the working of ICs through refresher e-learning modules and training programmes. Employee health and well being Building a positive environment for our employees and taking care of their holistic healthcare needs has been an ongoing priority. Our preventive healthcare programme, Partnership for Prevention (P4P), continues to be available to all our permanent employees and their dependents, as a corollary of the group medical insurance programme, providing 40 preventive healthcare services at little or no cost. These include immunisation for adults and children, preventive examinations covering disease clusters such as cardiovascular health and diabetes, communicable diseases, cancer screenings and women’s health issues. The Employee Assistance Programme (EAP) enables access to professional, confidential counselling through a 24-hour helpline to your Company’s employees. Effective January 2022, existing coverages under the medical insurance scheme for your Company’s employees in domains such as maternity coverage and home quarantine expense coverage have been increased. In alignment with our larger inclusion and diversity initiatives, gender reassignment surgery has also been added to the list of coverages. GSK designed several special support packages to help our employees and their families through the Covid pandemic. • Oxygen support: Oxygen concentrators were available at the GSK offices at Ahmedabad, Bengaluru, Chennai, Delhi, Gurugram, Hyderabad, Kolkata, Lucknow, Mumbai, Nashik and Patna. Directors’ Report