GSK_Annual_Report_2021

Our Manufacturing Team at Nashik The agility and nimble-footedness of our colleagues at our Nashik manufacturing facility was demonstrated aptly in their response towards an extremely challenging work environment caused by the pandemic. Despite an extended lockdown in the region for a large part of the year, our colleagues rose to the occasion and ensured an uninterrupted, 100% production cycle – a rare feat across industry sectors. The Nashik manufacturing facility achieved the highest rating during the year on production system benchmark. This was a result of investment in building the groundwork for a continuous improvement (CI) culture. Our Medical Affairs Team The Medical Affairs Team contributed to the healthcare community’s fight against COVID-19. This was enabled by enhancing access to and facilitating dissemination of science and data-led insights for effective diagnosis and management of COVID-19 patients. Conducted in the form of webinars and in collaboration with various medical associations, the exercise helped strengthen trust in the company as a science-led organisation, with patient care at its core. More importantly, the medical affairs colleagues delivered the much-needed hope by rendering timely advice and counselling to the larger employee base during situations of personal crisis amid the pandemic. Our Warehouse and Distribution Team Rising to this year’s unprecedented challenges, the Warehouse & Distribution team responded with greater pace and agility than ever before as they coordinated with our expansive network of stockists, warehouses and manufacturing facilities. This not only enhanced access to quality healthcare, but also ensured there was not a single day of interruption or delay in the supply chain network during the entire lockdown period. Our Covid heroes GSK is grateful to the community of caregivers in India comprising Health Care Professionals and frontline workers who selflessly put service before self in such challenging circumstances. Your fearlessness on the frontlines is why we have been able to continue fighting the pandemic. GSK salutes and thanks each of you for your exemplary service and stands committed to make a life-saving difference in patients’ lives and fulfil our key purpose of delivering hope at a time when they need it the most. 6 Company Overview GlaxoSmithKline Pharmaceuticals Limited