GSK_Annual_Report_2021

Statutory Reports GlaxoSmithKline Pharmaceuticals Limited 78 Patient focus Patient focus is at the core of our values. Your Company is constantly seeking new ways of delivering healthcare and making its products available and affordable to people who need them, wherever they live. To expand access to its products, GSK has led the industry by adopting a exible pricing approach for its medicines and vaccines, which is based on a country’s ability to pay. This has resulted in signi cant reduction in prices in India, widening access to patients. Your Company adheres to national and GSK global standards with respect to product quality and provides all information as required under the Drugs and Cosmetics Act and Rules in its product packaging. As of 31 March 2021, from quality perspective, 41 complaints which were reported to the Company are being investigated as per Company standards. As on 31 March 2021, there are five consumer complaints pending before the court and consumer forums. Your Company is committed to identifying and managing Human Safety Information (HSI) to help safeguard those who take its products or take part in GSK clinical trials (HSI is defined as information relating to human health and/or wellbeing following exposure to GSK products). If anyone becomes aware of any HSI in the course of their work, they must report it to the Central Safety Department (CSD) or your Company’s medical department within 24 hours, which can be done through the Health and Safety Information (HSI)/Adverse Events (AE) reporting email - india.pharmacovigilance@gsk.com. Protecting our patients means taking this information seriously and your Company provides regular reports and discusses actions with regulatory authorities. Human Rights Your Company conforms to national laws as well as global GSK policies. It complies with and adheres to all human rights laws and guidelines of the Constitution of India, national laws and policies and the content of the International Bill of Human Rights. Your Company has direct control over human rights in its own operations and aims to act responsibly across all spheres, which include our employees, suppliers, local communities and more broadly, society. Commitment to human rights Employees Your Company’s employment standards promote diversity and inclusion, equal opportunities, health, safety and protection of human rights. Suppliers Your Company’s third parties are required to meet our guidelines for ethical standards and human rights. Environmental, Health and Safety (EHS) audits help us identify potential breaches of human rights clauses. Communities Your Company acts responsibly towards communities in which it operates and supports them as part of our role as a responsible corporate citizen. Society Your Company’s efforts to improve access to healthcare and SDGs help promote the welfare of society, fulfilling our purpose to help people do more, feel better, live longer. Read our Position Statement on Human Rights at https://www.gsk.com/media/4503/human-rights-statement-policy.pdf Environment protection Your Company continues to support environmental initiatives through its environmental sustainability strategy that is implemented across the entire value chain - from raw materials to product disposal. As your Company grows its business to bring innovative medicines to people across the world, environmental sustainability continues to be a priority and your Company remains committed to reducing any adverse impact to the environment. Your Company’s policy on environment conforms to local laws as well as GSK’s global standards.